Refund policy

 

7-Day Exchange & Return Policy

Because Your Experience Matters

At Levoon Luxury, customer satisfaction is important to us. We carefully inspect every product before dispatch and offer a 7-day exchange and return window on eligible purchases.

The 7-day period starts from the date your order is delivered.

Eligibility for Exchange or Return

To qualify for an exchange or return, the product must:

- Be unused, unworn and undamaged
- Be returned in its original condition
- Include the original packaging, tags and accessories
- Show no signs of alteration, cutting, adjustment, scratches or misuse
- Be accompanied by valid order details or proof of purchase

Products that do not meet these conditions may not be accepted.

Full-Priced Orders

Orders purchased at the regular listed price, without any promotional discount, are eligible for the following:

Free Exchange

A one-time exchange can be requested within 7 days of delivery.

For eligible full-priced orders, Levoon Luxury will arrange the reverse pickup and forward shipment without any additional exchange charges.

Easy Returns

Eligible full-priced products may be returned within 7 days of delivery.

For prepaid orders, the approved refund will be credited to the original payment method.

For Cash on Delivery orders, the approved refund will be processed through bank transfer or another available payment method after the customer provides the required payment details.

Original shipping charges, convenience fees or COD charges, where applicable, may be non-refundable.

Discounted, Promotional or Sale Items

Products purchased during a sale, promotional campaign, coupon offer, bundle offer or at a discounted price:

- Are not eligible for a refund
- Are eligible for a one-time exchange within 7 days of delivery, subject to product availability

For exchanges involving discounted or sale items, the customer must bear the following charges:

- Reverse pickup charge: ₹280
- Forward shipping charge: ₹120
- Total exchange charge: ₹400

The exchange will be processed only after the applicable charges are paid.

Size Exchange

Customers are requested to review the product size details before placing an order.

A size exchange may be requested within 7 days of delivery, provided the product is unused, unaltered and returned in its original condition.

If a belt has been cut, trimmed, resized, punched, adjusted or otherwise modified, it will not be eligible for exchange or return.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

You must provide:

- Your order number
- Clear photos of the product
- Photos of the outer packaging
- A complete unboxing video showing the sealed package being opened

After verification, Levoon Luxury may offer a replacement, exchange or refund, depending on the circumstances and product availability.

Claims submitted without adequate proof may not be approved.

Non-Returnable and Non-Exchangeable Products

An exchange or return will not be accepted if:

- The request is made after 7 days of delivery
- The product has been used, worn or damaged
- The belt has been cut, trimmed, resized or altered
- The original packaging, tags or accessories are missing
- The product contains scratches, stains, odour or signs of misuse
- The product was damaged due to improper handling
- The returned product does not match the product originally delivered
- The product was purchased under an offer marked as non-returnable

Exchange Availability

Exchange requests are subject to product and colour availability.

If the requested product is unavailable, the customer may select another available product of equal value. Any price difference must be paid by the customer.

No cash refund will be provided for discounted or sale-item exchanges.

Reverse Pickup

Reverse pickup availability depends on courier serviceability at the customer’s location.

If reverse pickup is unavailable, the customer may be required to ship the product to the address provided by Levoon Luxury.

Customers should use a trackable courier service, as Levoon Luxury will not be responsible for products lost or damaged during customer-arranged return shipping.

Quality Inspection

All returned products undergo a quality inspection after they reach our facility.

An exchange or refund will be processed only after the product passes inspection.

If the returned product fails the inspection, it may be sent back to the customer, and additional shipping charges may apply.

Refund Processing Time

Once a return is received, inspected and approved, refunds are generally initiated within 5–7 business days.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. The applicable exchange or return terms will apply after delivery.

Levoon Luxury reserves the right to reject repeated, suspicious, fraudulent or policy-abusive exchange and return requests.

How to Request an Exchange or Return

To submit a request, contact Levoon Luxury customer support within the applicable time period and provide:

- Order number
- Customer name
- Registered mobile number
- Reason for exchange or return
- Product photos and video, where required

Our support team will review the request and share the next steps.

By placing an order with Levoon Luxury, the customer agrees to the terms of this Exchange and Return Policy.